FAQs & insurance

California: we do not accept insurance. Care is private pay (fee-for-service), and payment is due at each appointment. After every visit we give you an itemized superbill that you can submit to your PPO for out-of-network reimbursement, either directly or through Reimbursify. Many PPO plans include out-of-network mental health benefits.

Florida: yes, we accept insurance. Please contact our office before your first visit so we can verify your plan and benefits.

A superbill is a detailed receipt with everything your insurer needs to process an out-of-network claim: provider NPI and license numbers, dates of service, procedure (CPT) codes and diagnosis (ICD-10) codes.

You can upload it to your insurer’s member portal, or use the Reimbursify app to photograph it and file the claim electronically in about a minute.

Private pay keeps your diagnosis between you and your provider, lets us offer full-length visits, and avoids insurance denials for medications or testing you need.

Yes. Under the No Surprises Act, if you are uninsured or not using insurance you have the right to a Good Faith Estimate of expected charges. Ask our office when you schedule.

We see adults 18 and older who are physically located in California or Florida at the time of each appointment. Care is entirely virtual.

You’ll need a phone, tablet or computer with a camera, microphone and a stable internet connection, and the ability to use our online patient portal.

Telepsychiatry is psychiatric care (consultations, assessments, follow-ups and medication management) delivered by live video. You can join from home, work or anywhere private.

Our video platform and patient portal are HIPAA-compliant and encrypted, and sessions are not recorded.

Existing patients can view appointments, complete forms, message the office and manage billing in our AdvancedMD portal. Use the Client Portal button at the top right of every page, or go directly to the patient portal login.

After your initial consultation, our comprehensive assessment screens for more than 50 psychiatric conditions, including depression, anxiety, panic, OCD, ADHD, bipolar disorder, PTSD and sleep problems. You complete validated questionnaires securely online, and your provider reviews the results with you to build your diagnosis and treatment plan, including medication management when appropriate.

It starts with a diagnostic video consultation plus validated questionnaires you complete securely online.

Your provider reviews your developmental history, school or work challenges, attention and mood, and rules out look-alikes such as thyroid problems or anxiety. You then receive a diagnostic summary and a personalized plan.

Yes. If medication is appropriate after your evaluation, your nurse practitioner can send the prescription electronically to your local or mail-order pharmacy. Prescribing follows all state and federal telehealth rules, and regular follow-ups are required for refills.

Yes. After a formal ADHD evaluation and established care, we can prepare documentation for college disability offices, standardized exams (such as the GRE, MCAT or LSAT) and workplace accommodations under the ADA.

1. Reach out. Send a request through our contact page or call (626) 600-8543.
2. Complete intake. You’ll get a secure invitation to our patient portal to sign consents and complete your assessments.
3. Meet by video. At your appointment time, join the secure video link from the portal for your 90-minute initial consultation.

Established patients can request a refill through our contact form (choose “Medication refill”) or by calling (626) 600-8543.

Medication refill requests are for established patients with an active treatment plan.

A $30 refill fee will be charged to the card on file for each refill request made outside of a scheduled appointment.

Your provider reviews every request and may require a follow-up appointment before approving a refill, including for controlled medications. Please request refills before you run out.

Please give at least 24 hours’ notice to cancel or reschedule so we can offer the time to another patient. Late cancellations and missed appointments may incur a fee.

We are an outpatient practice and cannot provide emergency care. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline), call 911, or go to the nearest emergency room.